At Shaostoul.com and Project Universe, I am committed to ensuring your satisfaction with our products and services. This Refund Policy outlines the terms and conditions under which refunds may be granted.
Eligibility for Refunds
Refunds may be granted under the following conditions:
- Digital Products and Services: Due to the nature of digital products and services, refunds will only be granted if the product or service is found to be defective, not as described, or if there are significant issues that prevent its proper use.
- Physical Products: Refunds for physical products will be granted if the product is returned in its original condition, unused, and in its original packaging. Refund requests must be made within 30 days of purchase.
Non-Refundable Items
The following items are not eligible for refunds:
- Donations: All donations made to Shaostoul.com and Project Universe are nonrefundable. Once a donation has been made, it cannot be returned.
- Custom Orders: Custom or personalized orders cannot be refunded unless they are defective or not as described.
- Sale Items: Items purchased on sale or at a discounted price are not eligible for refunds unless they are defective.
Refund Process
To request a refund, please follow these steps:
- Contact Us: Email us at [contact@shaostoul.com] with your order number, the product or service in question, and the reason for your refund request.
- Assessment: We will review your request and may ask for additional information or evidence to support your claim.
- Approval: If your refund request is approved, we will process the refund to the original payment method within 10 business days.
Exceptions
In certain exceptional circumstances, refunds may be granted at our discretion, even if the standard criteria are not met. Each case will be assessed individually.
Contact Information
For any questions, concerns, or to request a refund, please contact me at [contact@shaostoul.com]. I am here to assist you and ensure your experience with Shaostoul.com and Project Universe is positive.
Changes to This Policy
I reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page, and you will be notified of significant changes via email or through our website.
Thank you for your support and for being part of our mission to create a better world. Your satisfaction is important to us, and we are committed to ensuring you have a positive experience with Shaostoul.com and Project Universe.